Privacy Policy

We are Hope Homecare Services Ltd, a Ltd incorporated in [England and Wales] [Scotland]. Our company number is 08816712 and our registered address is:
18 Silver Street

(“Hope Homecare Services Ltd” / “we” / “our” / “us”). We are committed to ensuring that your privacy is protected. We will continue to comply with the provisions of the Data Protection Act(“DPA”)until 25May2018, after which we will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy.

This Privacy Policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. Byvisiting the website at you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.
What information does Hope Homecare Services Ltd hold and how will we use it?
Information you give Hope Homecare Services Ltd: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you information.The information you give us may include your name, email address, address/location and phone number, proof of address, ID photo, bank statements, council tax bills and any other form of personal information pertaining to a DBS (Disclosure and Barring Service).
We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent. We will retain this information for [insert the relevant retention period for the types of personal data listed above. If it is not possible to insert the retention period, explain the criteria Hope Homecare Services Ltd uses for determining how long it will retain the personal data.

determining how long it will retain the personal data].

Information we receive from other sources:

This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will retain this information for [insert the relevant retention period for the types of personal data listed above. If it is not possible to insert the retention period, explain the criteria Hope Homecare Services Ltd uses for determining how long it will retain the personaldata].


The Website uses cookies to distinguish you from other users of the website. For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy.

Use Made of the Information

Hope Homecare Services Ltd may use the information we receive and/or collect about you to:

Fulfil our obligations under any contract we have entered into with you or with a Service User you represent, and to provide you or there levant Service User with in formation or services you or the Service User has requested
Send you newsletters and marketing information if you have consented to us doing so
Notify you of products and services we feel may interest you, or permit third parties to do so if you have provided the appropriate consent
Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website

Hope Homecare Services Ltd processes personal information for certain legitimate business purposes, which include some or all the following:
Where the processing enables Hope Homecare Services Ltd to enhance, modify, personalise or otherwise improve the website, its services or communications
To identify and prevent fraud
To enhance the security of Hope Homecare Services Ltd’s network and information systems to better under stand how people interact with Hope Homecare Services Ltd’s websites
To administer the web site and carry out data analysis,trouble shooting and testing ; and to determine the effectiveness of promotional campaigns and advertising

Where we are processing personal data, we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time.If you would like to with draw your consentor prefer not to receive any of the above-mentioned information (or if you only want to receive certain information fromus)please let us know by contacting us via the following webpage Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.
If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the “Unsubscribe” option in any email we send to you and providing the details request edor by contacting usvia the following webpage and we will take steps to ensure that this information is delete dassoonas reasonably practicable.

We will not share,sell or distribute any of the information you provide to us(other than asset out in this policy) without your prior consent,unless required to do so by law.
We may carry out automated decision-making using the personal data you provide to us. We do so to [insert an explanation about the automated decision-making (including profiling) that you carry out. You should explain the logic involved and the significance and potential consequences for the Data Subject. For example, if you track their behavior on your website to send targeted advertising, explain this process. If you do not carry out any automated decision making,you can delete this policy entry].

Third Party Sites

Our website may contain links to third party websites, including websites via which you are able to purchase product sand services.They are provided for your convenien ceonly and we do not check,end or se,approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.

How Safe is your Information?

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorise dorun lawfulaccess,processing,accident alloss,destruction and damage.
We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.

Disclosure of your Information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including:
Business partners,suppliers and sub-contractors for the performance of any contract weenter with them or you
Third parties who may wish to contact you in respect of services or products they offer or sell whichmay be of interest to you, provided we receive your consent to such disclosure; and/or advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and searcheng in providers that assist us in the improvement and optimisation of the website

Please note we may need to disclose your personal information where we:

Sell any or all our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller
Are under a legal duty to comply with any legal obligation or to enforceorapply our terms and conditions; or
Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction

Where we Store your Personal Data[if Hope Homecare Services Ltd does not transfer personal data outside the EEA, this policy entry can be deleted].

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) to [insert the reasons why personal data is transferred outside the EEA, for example, because it is hosted on a server out side the EEA].By submitting your personal data,you agree to this transfer, storing or processing. Hope Homecare Services Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. If a finding of adequacy hasn’t been made by the EC Commission in respect of the country to which the data is transferred, we will only transfer it where there are appropriate safeguards in place, including the use of EU standard contractual clauses or an intragroupagreement.

Your Rights in Respect of your Data

If any of the information you provide to us via the website changes, please let us know as soon as possibleso that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information,please contact us via the following webpage

If you wish to access or rectify the information we hold about you, or request that such information be transmitted directly to another data controller, please contact us via the following webpage We shall process your request to access your information within one month of receipt, or we’ll let you know with in that time frame if we need more information from you.We will process your request free of charge.

To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via the following webpage

If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner’s Office. Contact details for the ICO can be found at

If you have any further queries or comments on our Privacy Policy,please contact us via the following web page or you can contact us by emailing We also welcome your views about our website and our Privacy Policy.